FAQs
Q.1 How do I cancel or modify my order?
If you need to make changes or cancel, please reach out to us or use our website to make the necessary changes. Once your order is shipped, we won’t be able to modify it, but we can help with cancellation and returns if necessary.
Q.2 How long will it take to get my package?
Once your order is confirmed, you’ll receive an email with a tracking link. You can click the link anytime to see where your package is on its journey to you.
Q.1 What’s your return policy?
You have a 30-day window from the delivery date to return items in unused, original condition. Just make sure you have your proof of purchase handy!
Q.2 How do I request a return or exchange?
It’s easy! Start by contacting our support team on stories@baldoraworld.com with your order number and reason for return. We’ll send you instructions on how to proceed.
Q.3 Is there a fee for returns?
Yes, returns are free in the 30-day window.
Q.4 When will I get my refund?
Once we receive and inspect the item, your refund will be processed within 7-10 business days. The refund will be credited back to your original payment method.
Q.1 How do I personalize my luggage?
During the checkout process, you’ll have the option to enter your name or initials. Simply type it in the provided field, and our team will handle the rest!
Q.2 Is there an additional cost for personalization?
no! We offer free personalization on our luggage as of now. You can add your name or initials to your luggage for no extra charge, making it uniquely yours.
Q.3 Can I return personalized luggage?
Since personalized items are tailored to your specifications, they are non-returnable unless the product is defective. Please double-check your details before finalizing the order to ensure everything is correct.
5-year warrantyCoverage includes manufacturing defects in wheels, zippers, handles, compression pads, and shell integrity.