Your satisfaction is our priority. If you're not fully pleased with any part of your purchase, please reach out to us at stories@baldoraworld.com, and we’ll do everything we can to make it right.
Return and Exchange Policy
Please note:
Personalised or engraved items are made especially for you, so returns, exchanges, and the 30-day trial do not apply to these items.
To initiate a return, please visit https://baldoraworld.com/returns].
Conditions for Returns
To ensure a smooth return process, please make sure that:
- The item is in its original packaging.
- Products must be unused and in their original condition
- It’s in a condition suitable for resale.
- It should include the invoice received with the order
Refund Process
Depending on your payment method and bank processing times, refunds will be processed within 15 business days from the date of approval. If, after this period, you have not received your refund, please contact us at stories@baldoraworld.com, and we’ll look into it immediately.
Thank you for choosing us, and we look forward to keep #AlwaysMoving with you.